Questalina

“Company” refers to the operator of the Service named above.

“Service” means the Questalina application(s), website, software, practice tools, lesson and quest tools, submission and upload features, and related services.

“Parent” means a parent or legal guardian of a Child, or another adult with legal authority to consent on the Child’s behalf.

“Child” means a user under the age of 13.

“Student Materials” means content submitted by or on behalf of a student, such as sheet music, music written by the student, text related to music learning, and self-recordings (audio or video) of the student playing an instrument, along with related practice submissions, comments, or feedback.

“Personal Information” means information that identifies or is reasonably linkable to a Child, as defined by COPPA — including name, contact information, a screen or user name that functions as contact information, audio or video recordings of the Child, photographs, and persistent identifiers and biometric identifiers. Self-recordings of a Child are Personal Information.

“Quest Content” means quests, assignments, lesson flows, prompts, rubrics, templates, and exercises created or configured by the Company or its authorized instructors within the Service. Quest Content does not include Student Materials.

“Verifiable Parental Consent (“VPC”)” means consent obtained from a Parent using a method reasonably designed to ensure that the person providing consent is the Child’s Parent, consistent with COPPA.

The Service is intended for use by music students with the involvement of a Parent. A child under 13 yrs old may not create an account independently. A Parent (or, where a private music studio or instructor facilitates enrollment, an adult the Parent has authorized) must create or approve the account.

Before we collect Personal Information from a Child, we provide the Parent with direct notice of our information practices (Section 5) and obtain Verifiable Parental Consent. If we cannot verify parental consent, we will not collect Personal Information from the Child, and we may suspend or delete the account.

We use a consent method appropriate to how the Personal Information will be used. Depending on the situation, we may obtain VPC by one or more COPPA-recognized methods, such as:

• a consent form signed by the Parent (returned by mail, or electronic scan);
• a verified payment transaction, or a government-issued ID checked against records and then promptly deleted;
• a "text-plus" confirmation, a phone or video call with trained personnel, or knowledge-based authentication; or
• another method permitted by COPPA at the time of collection.

A Parent may refuse to consent, and may later revoke consent and direct us to stop collecting or using the Child’s Personal Information (Section 8). We do not require a Child to disclose more information than is reasonably necessary to participate in the Service as a condition of use.

We practice data minimization — we collect only what is reasonably necessary to provide the Service. We may collect:

• Parent information: name and contact details, and consent and payment records;
• Child profile information: first name or a non-identifying user name, birth dates, learning history, learning instrument and learning level;
• Student Materials: sheet music, written music, music-learning text, and self-recordings submitted for practice and feedback;
• Activity and limited device information: practice activity, progress, and technical data needed to operate and secure the Service.

We use this information only to provide suggestions and support the Service — for example, to play submissions, give the student and Parent feedback, track practice routines and progress, provide customer support, and report, maintain safety and security, and meet legal obligations. We do not use a Child’s Personal Information for any purpose unrelated to the educational Service without first obtaining additional Verifiable Parental Consent.

Before collecting Personal Information from a Child, we give the Parent direct notice describing: the information we collect; how we use it; that we do not disclose it except as described in these Terms; the Parent’s right to review, delete, and refuse further collection of the Child’s information; and how to exercise those rights. Our full privacy notice is available within the Service and is incorporated into these Terms.

Student Materials belong to the student (or the Parent on the Child’s behalf). By submitting Student Materials, the Parent grants the Company a limited license to host, process, and display them solely to provide the Service to that student. We do not make Student Materials public, and we do not use them for advertising or sell them.

Self-recordings and other Student Materials of a Child stay within the controlled environment of the Service. We will not download, repost, publish, distribute, or share them outside the Service — for example through social media, messaging apps, public websites, demonstrations, or marketing — without the Parent’s separate, specific authorization.

We may use aggregated or de-identified information to operate, maintain, and improve the Service. Before any Personal Information is used for analytics, product improvement, or to develop or train features or models, we de-identify it so that it can no longer reasonably be linked to a Child, and we maintain it in de-identified form. We do not use identifiable Child Personal Information — including self-recordings — to train or develop new products without separate Verifiable Parental Consent.

At any time, a Parent may: review the Personal Information we have collected from their Child; request that we delete it; and refuse to allow further collection or use of it. To exercise these rights, contact us using Section 15. We will verify that the request comes from the Child’s Parent before acting. If a Parent revokes consent, we will stop collecting, using, and disclosing the Child’s Personal Information and will delete it, except for limited records we are legally required to keep. Acting on a deletion request may end the Child’s ability to use the Service.

We do not sell Personal Information or Student Materials. Questalina may use Company-created content, simulated examples, screenshots that do not contain Personal Information, and de-identified demonstrations of how the Service works for demonstration, marketing, and advertising purposes. When we do this, we never reveal a Child’s Personal Information, including a Child’s name, image, photograph, or self-recording.

We share Personal Information only with service providers (such as hosting, security, and payment processors) that need it to provide services to us, are limited by contract to that purpose, and must protect it. We do not disclose a Child’s Personal Information to other third parties without separate Verifiable Parental Consent, except where required by law or to protect safety and security.

We keep a Child’s Personal Information only as long as reasonably necessary to provide the Service and for the specific purpose it was collected, in accordance with a written data-retention policy. We delete it when it is no longer needed, when the account is closed, or when a Parent requests deletion, except for limited records we must keep complying with law, resolve disputes, or maintain security.

Specific retention periods. Practice videos and audio recordings submitted through the Service are retained for up to one hundred eighty (180) days from the date of submission for instructional evaluation, feedback, and progress assessment, after which they are automatically deleted. Written and graphical progress reports, evaluation summaries, and lesson records contain no video or audio and are retained in the account for as long as the account remains active, so that parents and students may track progress over time. All such records are deleted upon account closure, subject to the exceptions above. A Parent may request deletion of any Child's Personal Information, including practice videos, at any time and before the end of any retention period described here, by contacting us at info@questalinastudio.com. We will honor such requests promptly, and may terminate the Child's use of the Service if the deleted information is necessary to provide it.

We maintain a written information-security program with administrative, technical, and physical safeguards appropriate to the sensitivity of the data and the size of our operations. The program includes a designated employee who coordinates security, periodic risk assessments, oversight of service providers that handle Personal Information, and protective measures such as encryption where appropriate. No system is perfectly secure, but we take reasonable steps to protect information.

The Company has the right to access a User’s profile, account, app activity, and submitted Student Materials when reasonably necessary to: respond to a request for technical support, troubleshooting, or other problem-solving; investigate a report or claim of harm, violence, threats, abuse, harassment, unsafe conduct, or any violation of these Terms; protect the safety, rights, or property of any user, the Company, or the public; or comply with the law or a valid legal request. We limit this access to what is reasonably necessary for the purpose, restrict it to authorized personnel, and handle any Personal Information in accordance with this Notice and applicable law.

If we confirm a security incident involving unauthorized access to Personal Information or Student Materials, we will investigate, take reasonable steps to mitigate it, and notify affected Parents and any authorities as required by applicable law. Where Washington law applies, we will provide notice in the most expedient time possible and no later than 30 days after discovery, subject to any law-enforcement delay.

To the maximum extent permitted by applicable law, the Company’s total aggregate liability arising out of or relating to the Service, these Terms, Student Materials, data processing, or any security incident shall not exceed the greater of: (a) the total amount you paid the Company for the Service in the 12 months before the event giving rise to the claim; or (b) one hundred U.S. dollars (USD $100). This limitation applies regardless of the legal theory, whether based on contract, tort, negligence, strict liability, warranty, statute, or otherwise. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including rights and remedies under Washington’s consumer-protection and privacy statutes, which cannot be waived.

For privacy questions, to give or revoke consent, or to review or delete a Child’s information, contact:

Questalina Studio LLC
Email: info@questalinastudio.com

All content, data, and materials that the Company makes available through the Service — including curriculum, lesson flows, quests, assignments, exercises, rubrics, templates, instructional text, audio, video, images, databases, and any other Quest Content (collectively, “Company Content”) — are owned by the Company or its licensors and are protected by copyright and other intellectual-property laws. The Company reserves all rights in Company Content. This Section does not apply to Student Materials, which are owned as described in Section 6.

We grant each authorized user a limited, personal, non-exclusive, non-transferable, and revocable license to access and view Company Content solely as a reference for that user’s own music learning within the Service. This is a license to use, not a transfer of ownership.

Except for any saving, downloading, or sharing feature the Service expressly provides, you may not — and may not permit others to — copy, reproduce, download, screenshot, record, store, distribute, share, republish, post, transmit, sell, rent, license, modify, translate, or create derivative works from any Company Content, in whole or in part, whether for personal use or any other purpose.

Unauthorized copying or use of Company App Content is a violation of these Terms and may infringe the Company’s copyright and other rights. We reserve the right, in our sole and reasonable discretion, to suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice, if we determine or reasonably suspect that Company Content has been copied, reproduced, distributed, republished, resold, or otherwise used without authorization. We may suspend access pending the outcome of an investigation, and will pursue all available legal remedies, including seeking injunctive relief and damages, and any other resolution available under applicable law.

All fees paid for the Service are non-refundable except where a refund is required by applicable law. Suspension or termination of your account under this Section does not entitle you to any refund, credit, or proration of fees paid or owed, and does not relieve you of any payment obligations accrued before termination.

In any action or proceeding to enforce this Section, the prevailing party shall be entitled to recover its reasonable attorneys' fees, costs, and expenses, including expert fees and costs of investigation, in addition to any other relief awarded.

Service Availability, Maintenance, and Force Majeure. The Service is provided on an “as available” basis. The Company does not warrant that the Service will be uninterrupted, error-free, or continuously available.

Scheduled Maintenance. The Company may suspend access to the Service, in whole or in part, to perform maintenance, equipment servicing or replacement, software or application updates, security patching, or infrastructure upgrades. Where practicable, the Company will provide advance notice of scheduled maintenance and will endeavor to conduct such maintenance outside of peak instructional hours.

Interruptions Beyond the Company's Control. The Company shall not be liable for any delay, interruption, suspension, or failure of the Service caused by conditions beyond its reasonable control, including but not limited to: acts of God, fire, flood, earthquake, severe weather, or other natural disaster; power failure or outage; loss of internet or telecommunications connectivity; failure of third-party hosting, network, or service providers; labor disputes; civil unrest; acts of war or terrorism; epidemic or public health emergency; cyberattack or denial-of-service attack; or governmental action or order.

Notification and Restoration. In the event of an unplanned service interruption, the Company will use commercially reasonable efforts to restore the Service as promptly as practicable. If the interruption is expected to exceed forty-eight (48) hours, the Company will notify affected customers by email at the address on file and provide status updates until the Service is restored.

No Refund for Interruptions. No refund, credit, proration, or other compensation is owed for any suspension or interruption described in this Section, except where a refund or credit is required by applicable law. Provided, however, that if the Service is unavailable for a continuous period exceeding fourteen (14) days due to causes within the Company's reasonable control, the customer's sole and exclusive remedy shall be a pro-rata credit for the period of unavailability.

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules. We may update these Terms from time to time. If a change is material, we will provide prominent notice to Parents (within the Service or by email) before the change takes effect, and, where the change materially affects how we collect or use a Child’s Personal Information, we will obtain any newly required consent. Continued use after the effective date means acceptance of the updated Terms.

What your trial includes. Your 30-day free trial gives you 1 admin seat, 1 instrument of your choice, and Level 1 of both the Exploring Curriculum and the Achievement Program. No charge during the trial period.

Card on file. A valid credit card is required to start your trial. You will not be charged during the 30-day trial period.

What happens when the trial ends. At the end of your 30 days, the card on file is charged a one-time $99.99 setup fee plus $19.99 for your first month’s admin seat — $119.98 in total. The $19.99 admin seat renews monthly until you cancel and keeps your account, your instrument slot, and any Custom curriculum you have built.

Curriculum is billed separately. The Exploring Curriculum ($9.99/month per instrument) and the Achievement Program ($19.99/month per instrument) are not included in the admin seat. Both lock when your trial ends and unlock as soon as you add them to your plan. Keeping both on one instrument, as during your trial, costs $49.97/month in total.

Advance notice. We will email you at least 7 days before your trial ends, confirming the amount and date of your first charge and how to cancel.

Canceling. You can cancel at any time from your account settings. Cancel before day 30, and you are charged nothing. Canceling after conversion stops future monthly charges; access continues through the period you have already paid for. You must cancel at least 30 days before your next subscription billing date.

Upgrades. Add Levels 2–10, additional instruments, or additional teacher seats at any time, billed at the rates shown on your account page when you add them.

Refunds. The one-time setup fee is non-refundable. Monthly fees are non-refundable, but you may cancel at any time to stop future charges.